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Centennial Bank - Customer Care Center Associate

Centennial Bank - Customer Care Center Associate

Job Title: Customer Care Center Associate

Location: Cabot- West Main

Status: PT and Full Time Positions

 

Job Description:

 

GENERAL DESCRIPTION OF POSITION

Receive and respond to customer inquiries by phone while maintaining tight control of customer identity and privacy.  Comply with all legal and regulatory guidelines related to Call Center operation and specific customer transactions. Improve customer service by obtaining resolution to customer issues or concerns in a timely manner. Take advantage of cross selling opportunities by referring customers to other departments in the bank.

EDUCATION AND EXPERIENCE

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence.

ADDITIONAL INFORMATION

1 year experience in Customer Service, Call Center experience preferred but not required.

1 year experience using personal computers

Experience using Microsoft Office products

Proficient telephone skills

Ability to sit for long periods

Knowledge of bank products, policies/procedures is preferred, but not required.


Contact: www.my100bank.com - click on Careers 

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